Your Terms Questions Answered
You must be at least 18 years old to open an account. Age is verified at signup via your identity details. We retain proof of age check for 24 months. False age information results in immediate account suspension and balance forfeiture.
No. One account per person is required by our terms. Multiple accounts detected using the same identity, email, payment method or device are closed and merged. Winnings may be forfeited if duplicate accounts are confirmed. Contact support if you believe an old account was created in error.
Go to Account Settings and select 'Close Account.' You receive written confirmation and a 7-day notice period. Your remaining balance is available for withdrawal during this time. After 7 days, the account is locked. Closed accounts cannot be reopened; you must register as a new user.
All deposit and withdrawal records—timestamps, amounts, payment method used (DANA, OVO, GoPay or QRIS), and processor receipts—are retained for 24 months. After 24 months, records are archived securely. You can download your transaction history anytime via Account > History.
Contact support immediately with your account email and transaction ID. Dispute reviews begin within 24 hours and are resolved within 5 business days. We compare your account ledger against our payment processor's records. Fraudulent activity triggers account suspension pending investigation.
Yes. Go to Account > Requests and select 'Data Export' or 'Delete Account.' Data exports are delivered within 5 business days in a portable format. Deletion removes your profile; transaction records are retained 24 months for compliance, then permanently deleted.
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